usability - Should users see their own performance stats in real time -


I know this question is very open. I will try to reduce the scope

I am struggling for a while because an application is to include or exclude real-time user performance statistics in Guinea.

Does anyone have any information about harming these data in an app?

Meaning of number of emails, number of customer calls, average time per customer etc.

Users are begging for more information on their statistics because it is the same as they However, it is a matter of concern that it will negatively affect their work due to their real time viewing performance or near real time reach.

How many lines can I churn it in a day can be measured but can be measured. Will it help me to become more productive or just have to write the code as soon as possible to teach me and probably have to make a lot of mistake.

In my application, I can think of these scenarios:

i.e. BAD: "I think I have already spent 10 minutes on this issue, "

versus

ie good:" I was able to help that customer, my productivity is good today "

I think there might actually be an incident that someone can say "facebook effect" where only By presenting a metric (i.e., "friends," per minute), you say that this is important. However, I do not think this is an issue because it is clear that users already consider these metrics very important, otherwise they will not begging for you.

I believe psychology has a treasure, research shows that by adding a quick response to the metric, there will be a lot of potential in the user's performance on that metric, in addition to evaluating people on a metric Emotionally stressful for them that they can not track themselves well, which is now the case.

I say show real-time matrix. Management clearly wants to perform high on them otherwise they will not rate users on it. Users want it, and it will ease their job tension and I feel like winning.

Of course, customers have to lose out, so there is a moral dilemma, however, if these are matrix problems, then the problem is in corporate policy, not in the user interface. By showing the matrix to the user, you will highlight the shortcomings for the managers of this policy. Maybe management will get a clue.

If you are part of the role, you can propose measurement of customer satisfaction (i.e., after an automated call, random follow-up survey by automated human race) so that managers at least Track the effects. Suppose they take care (how are they evaluating?).


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